Professional Services
This page describes professional services and enterprise hardware offered by Helios Cloud Suite LLC ("Helios," "we," "us," or "our") in addition to a Subscription. It is part of the Agreement described in the Terms of Service. Capitalised words have the meanings given in the Terms.
1. Data migration
- Availability: Helios offers data migration into the Service.
- Plans: migration is included on the Business and Enterprise plans; on other plans it is a paid service.
- Scope: migration from Microsoft 365 and Google Workspace of mail, files and calendars, subject to the per-mailbox size limits stated in the quote.
- Exclusions: migration does not include chat history, the permissions of shared drives, or third-party add-ons.
- Price: migration is priced by quote.
2. How an engagement is agreed
Professional services are described, and priced, in a quote or an Order Form. The Customer agrees to the quote or Order Form before work starts.
3. Customer responsibilities
During a migration, the Customer is responsible for giving Helios administrator access to the source systems in time, choosing what to move, checking and signing off the results, and making the DNS and MX record changes.
4. Protected Health Information
Business Associate Agreements ("BAAs") will be available to customers subject to HIPAA once Helios's hosting move is complete; Helios does not offer them today. Where a migration involves PHI and a BAA is signed, the BAA governs how that PHI is handled.
- Helios will offer BAAs once the Service runs on a hosting provider that signs a BAA. Until then, Helios does not offer BAAs or accept PHI.
- Helios staff handle PHI during a migration only under a signed BAA.
5. Acceptance and warranty for services
Professional services carry no separate warranty; the warranty in the Terms applies. The disclaimers and the limitation of liability in the Terms also apply to professional services.
6. Enterprise hardware
Enterprise hardware is offered by quote on request. To ask for a quote, use the contact form.
Enterprise hardware is sold or leased, per quote. Hardware that is sold is supplied on the terms set out in its quote. Hardware that is leased is leased to the Customer for the term set in the hardware contract; at the end of that term the Customer may keep the hardware at no further charge, or upgrade it, and an upgrade is made under a new hardware contract.
7. Fees and taxes
Fees for professional services and hardware are those stated in the applicable quote, Order Form or hardware contract. Payment and refunds follow the Billing Policy unless that document says otherwise. Prices are exclusive of tax. Helios will collect applicable US sales tax, through Stripe Tax, in the states where Helios is registered to collect it; the Customer is responsible for any other taxes.
8. Contact
Questions about professional services can be sent through the contact form or to support@helioscloudsuite.com.