03 — Pricing

Start small. Hand off more as you grow.

Every plan is priced per user, per month, and paying annually upfront saves 10%. Each of the five tiers builds on the last: start with the workspace, and from Premium up, support from the Helios team is included.

Billing period

Prices in US dollars, per user per month, billed monthly. Billed yearly upfront at 10% off. Annual plans are set up with our sales team.

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IncludedNot included

Features included in each plan
BasicStandardPremiumBusinessEnterprise
Storage
Storage per user30 GB1 TB1 TB1 TB1 TB
File sync, sharing and version historyIncludedIncludedIncludedIncludedIncluded
Meetings
Group and direct chatIncludedIncludedIncludedIncludedIncluded
Video calls and screen sharingIncludedIncludedIncludedIncludedIncluded
Domains
Business email on your own domainIncludedIncludedIncludedIncludedIncluded
DKIM, SPF and DMARC set up for youIncludedIncludedIncludedIncludedIncluded
Security
Spam and virus filteringIncludedIncludedIncludedIncludedIncluded
Device management (MDM)Enrolment, compliance checks, remote wipeNot includedNot includedIncludedIncludedIncluded
Cybersecurity threat monitoringNot includedNot includedNot includedIncludedIncluded
Business Associate Agreement (BAA)Helios will offer BAAs once the Service runs on a hosting provider that signs a BAA. Until then, Helios does not offer BAAs or accept PHI. A BAA will be available on all paid plans once hosting moves (see /baa). Ask about BAA availability
Admin
One login for every appIncludedIncludedIncludedIncludedIncluded
Admin console for users, seats and billingIncludedIncludedIncludedIncludedIncluded
Team site and sharing permissionsIncludedIncludedIncludedIncludedIncluded
Hardware quotes on requestNot includedNot includedNot includedNot includedIncluded
Support
Support from the Helios teamNot includedNot includedIncludedIncludedIncluded
Support response timesTarget first response for Severity 1, not a guaranteeNot includedNot included8 hours4 hours1 hour
Migration
Moving your mail, files and calendars to HeliosIncluded on Business and Enterprise; a paid service, priced by quote, on the other plans. Mail, files and calendars from Microsoft 365 and Google Workspace.

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Pricing terms

  • Prices are in US dollars (USD), per user per month.
  • Annual plans are billed upfront for the year, at a 10% discount on the monthly price.
  • Taxes: prices exclude tax. Helios will collect applicable US sales tax, through Stripe Tax, in the states where it is registered to collect it.
  • Minimum seats: 1 on every plan. Sign up online for up to 1,000 seats; for more, contact sales.
  • Cancellation: cancel at any time; Helios will keep cancellation available in the billing portal, opened from the admin portal. The cancellation takes effect at the end of the current paid billing period.
  • Refunds: monthly plans are not refunded for partial months. Annual plans get a prorated refund for the unused part of the term if it is requested within 14 days of the start of the term.
  • Renewal: monthly plans renew automatically each month until cancelled. Annual plans renew automatically for another year unless cancelled at least 30 days before the end of the current term.

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